Refund policy

1. Return & Exchange Window

We accept returns and exchanges within 7 calendar days from the date of purchase, strictly for:

  • Wrong item received

To be eligible, the item must meet all the conditions below.

2. Return Conditions

To qualify for a return or exchange, the item must be:

  • Unworn, unwashed, and unused

  • In its original packaging with all tags intact

  • Free from stains, perfume, or damage

  • Accompanied by the original order number or receipt

3. How to Request a Return

To request a return or exchange, please:

  1. Email us at info@armounn.com within 7 days of purchase

  2. Include:

    • Order number

    • Reason for return or exchange

    • Clear photos (if damaged or wrong item)

Our team will review your request within 1–2 business days and provide further instructions.

4. Items NOT Eligible for Return

We do not accept returns for the following:

  • Sale or discounted items

  • Abayas returned after 7 days

  • Items with visible wear, perfume, or damage

  • Items without original packaging or tags

  • Customized or altered items

5. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 24 hours of delivery

  • Include clear photos or videos of the issue

We will inspect and verify your claim. If approved, we will offer:

  • A free exchange, or

  • A full refund (if the item is out of stock)

6. Return Shipping Costs

  • If the return is due to our error (wrong item/damaged product), we will cover the return shipping cost.

  • For all size-related or customer-initiated returns, the customer is responsible for return shipping costs.

  • All returns must be sent via a trackable courier.

7. Refund Method & Timing

  • Approved refunds will be issued to the original payment method

  • Processing time: 7–14 business days after we receive and inspect the returned item

  • We will notify you once your refund has been processed

8. Abuse of Return Policy

Armoun reserves the right to refuse returns from customers who:

  • Frequently abuse the return policy

  • Attempt to return worn, altered, or damaged items

  • File false or fraudulent claims

Such cases may lead to account suspension or legal action under UAE law.

9. Contact Us

For any return or refund inquiries, please contact:

info@armounn.com